When I wrote the post on 7th June about Out of Date produce and bad customer service at Asda (found here) I never expected the response that I got.
After tweeting out my blog post, I had a message from @AsdaServiceTeam asking for my contact details. The next day I received a phone call from someone who had obviously drawn the short straw that day at head office who very politely and professionally handled my complaint.
Whilst away on holiday I received a letter from them ensuring me that the manager of the store had been informed and that they will be checking all the shelves for out of date stock. The gentlemen I had spoken to on the phone had been talked to and they also enclosed a £25 gift card.
Last night I decided to put them to the test, I went to the store with the specific intention of buying as much out of date produce as I could. I hoped to be able to find £25 worth to show them what there gift voucher bought. However I was to be very disappointed, I searched and searched, I reached to the back of shelves, I got down on my knees and I stretched up high. I checked every type of product in three whole aisles (the culprits from the previous shop) and I came up with nothing. Not a single out of date or even near date product to be seen.
I suppose this does go some way to restoring my faith in Asda because at least they responded and acted when they needed to. I spent the voucher on some storage solutions for the kitchen to help out in my childminding duties as I didnt actually need any food shopping.
So this round goes to Asda, thanks for listening but next time lets not make me do the blogging in the first place.
After tweeting out my blog post, I had a message from @AsdaServiceTeam asking for my contact details. The next day I received a phone call from someone who had obviously drawn the short straw that day at head office who very politely and professionally handled my complaint.
Whilst away on holiday I received a letter from them ensuring me that the manager of the store had been informed and that they will be checking all the shelves for out of date stock. The gentlemen I had spoken to on the phone had been talked to and they also enclosed a £25 gift card.
Last night I decided to put them to the test, I went to the store with the specific intention of buying as much out of date produce as I could. I hoped to be able to find £25 worth to show them what there gift voucher bought. However I was to be very disappointed, I searched and searched, I reached to the back of shelves, I got down on my knees and I stretched up high. I checked every type of product in three whole aisles (the culprits from the previous shop) and I came up with nothing. Not a single out of date or even near date product to be seen.
I suppose this does go some way to restoring my faith in Asda because at least they responded and acted when they needed to. I spent the voucher on some storage solutions for the kitchen to help out in my childminding duties as I didnt actually need any food shopping.
So this round goes to Asda, thanks for listening but next time lets not make me do the blogging in the first place.
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